It can be hard for leaders to avoid rushing ahead, because digital transformation is a chance to look at the whole operation, says Jennifer Chilton, principal of advisory and enterprise solutions at KPMG. It’s exciting to ponder an all-encompassing view of efficiency that can automate manual processes, she says, not only for a smoother workflow, but for faster information flow around the business: “Improve the controls, improve the speed.”
A successful transition requires an equally expansive view of the one component on which it all hinges: people. Michelle Kent, principal at KPMG’s people and change practice, has a blunt message for executives who give their staff little notice before major changes, scant information about the future state of the company, and negligible involvement in the planning: “That’s not how people work.”
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